FAQS

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GENERAL

  1. Q: What is a Giftcert.it Certificate?        
  2. Q: Who might like a Giftcert.it Certificate?
  3. Q: Who can order from Giftcert.it?
  4. Q: Why would I use the Giftcert.it website?
  5. Q: What retailers offer gift certificates on the Giftcert.it website?
  6. Q: Can the dollar amount on the Giftcert.it Certificate be changed?
  7. Q: What happens if I lose the Giftcert.it Certificate or it is stolen?
  8. Q: Can I store my data and do you keep records of previous orders?
  9. Q: What is your return policy?
  10. Q: Are Giftcert.it Certificate transferable to any others person after purchase from our website?
  11. Q: What forms of payment can I use on the Giftcert.it website?
  12. Q: What are the hours of service for your customer support line?
  13. Q: Where can I ship the Giftcert.it Certificate after purchase?
  14. Q: Where can I see the full Terms of Service of the Giftcert.it website?
  15. Q: What if I still have other questions about Giftcert.it?
  16. Q: What are the costs of Giftcert.it Certificate?
  17. Q: Can I check the balance on my Giftcert.it Certificate?
  18. Q: Do fees apply after my Giftcert.it Certificate is purchased?
  19. Q: Does my Giftcert.it Certificate expire?
  20. Q: What if my in store purchase is greater than the value available in my Giftcert.it Certificate?

IF YOU ARE THE PURCHASER

  1. Q: How do I purchase a Giftcert.it Certificate?
  2. Q: Do I have to search for a specific merchant name?
  3. Q: Can I buy Giftcert.it Certificate if I am located outside of Jamaica for someone located inside of Jamaica?
  4. Q: Is there a limit on the amount of Giftcert.it Certificate I can order?
  5. Q: Can I purchase from more than one store in a single order?
  6. Q: What information must I provide to purchase a Giftcert.it Certificate?
  7. Q: Are there service fees associated with the purchase of Giftcert.it Certificate?
  8. Q: What notifications will I receive for my purchase(s)?
  9. Q: I did not receive my purchase confirmation. Did my order go through?
  10. Q: I received the order confirmation via email and I noticed that I have mixed up the “Cardholder” and the “Payable to” names. How can I correct the name?
  11. Q: Can I cancel my Giftcert.it Certificate order?
  12. Q: Why was my Giftcert.it Certificate order canceled?
  13. Q: What should I do if I’m having trouble purchasing a Giftcert.it Certificate with my credit card or Paypal account?
  14. Q: Who can I call if I have more questions?

IF YOU ARE THE RECIPIENT

  1. Q: When I receive the Giftcert.it Certificate, how can I use it?
  2. Q: Where can I redeem my Giftcert.it Certificate?
  3. Q: What happens if I need to return something I purchased with my Giftcert.it Certificate?
  4. Q: Who can I contact if I have an issue with my Giftcert.it Certificate?

 

GENERAL

  1. Q:  What is a Giftcert.it Certificate?

A: A Giftcert.it Certificate is the gift of choice! No longer is it necessary to agonize over the best gift for your loved ones. You choose the store and your loved ones can then visit the store and pick their perfect gift.

  1. Q: Who might like a Giftcert.it Certificate?

A: Anyone. Friends, relatives, employees, business associates, teachers, coaches, and many more will appreciate a Giftcert.it.

  1. Q: Who can order from Giftcert.it?

A: Anyone 18 years or older can order a Giftcert.it using a credit card or Paypal account.

  1. Q: Why would I use the Giftcert.it website?

A: Giftcert.it has a wide range of amounts to suit your budget. Giftcert.it has the largest selection of premium Jamaican retailers in one place, and more of your favorite stores are being added all the time! 

  1. Q: What retailers offer gift certificates on the Giftcert.it website?

A: Giftcert.it carries the top brands in the industry and currently offers Gift Certificates from more than 100 retailers. Be sure to click on "Products” to see the complete list. More retailers are being added all the time! Please check back frequently! 

  1. Q: Can the dollar amount on the Giftcert.it Certificate be changed?

A: The dollar amount on a Giftcert.it Certificate can only be changed in one way. Once the certificate has been purchased, the amount is set and ready for use. Upon use, the certificate balance is deducted by the amount used.

  1. Q: What happens if I lose the Giftcert.it Certificate or it is stolen?

A: Each retailer has its own policy toward lost and/or stolen Giftcert.it Certificate. Please contact that retailer directly. But generally, lost or stolen gift certificates cannot be replaced. Please treat gift certificates like cash.

  1. Q: Can I store my data and do you keep records of previous orders?

A: Yes, the account you created at checkout will be saved in our system.  Shopvmj.com will maintain your privacy and the security of all data you do store in your account. For additional details regarding our privacy policy, please see our Privacy Policy.  

  1. Q: What is your return policy?

A: Unfortunately, all sales are final and we are unable to process returns, please communicate with retailer.

  1. Q: Are Giftcert.it Certificate transferable to any others person after purchase from our website?

A: No, only the person identified on the Giftcert.it Certificate can make purchases at the retailer. 

  1. Q: What forms of payment can I use on the Giftcert.it website?

A: We currently accept Paypal and Credit Card payments from individuals and for companies and organizations we accept Cheque. 

  1. Q: What are the hours of service for your customer support line?

A: The customer service line is open from 9  A.M – 5 P.M., between Mondays and Saturdays. 

  1. Q: Where can I ship the Giftcert.it Certificate after purchase?

A: Gift certificate orders can be sent to anyone living in Jamaica, they will recieve their Giftcert.it Certificate in 3 days.

  1. Q: Where can I see the full Terms of Service of the Giftcert.it website?

A: Please click Terms of Service or click the link at the bottom of the Giftcert.it website. 

  1. Q: What if I still have other questions about Giftcert.it?

A: For issues regarding purchase or delivery of your gift certificate, you can contact Giftcert.it Customer Care by email at contact@giftcert.it or by phone at (876) 924-7153 or (876) 564-1169. For all other questions related to the use or balance of your Giftcert.it Certificate, please contact the retailer directly. 

16.       Q: What are the costs of Giftcert.it Certificate?

A: The Giftcert.it Certificate have two levels of Gift Certificates. The first level, at which most products are priced, range from $2,500 to $22,500 plus shipping and handling. The second level, that comprises of more elite products range from $8,000 to $90,000. If your desired amount is not represented on our website, please contact us.

17.       Q: Can I check the balance on my Giftcert.it Certificate?

A: There is only one way you can keep track of your balance: track your balance as you spend.

18.       Q: Do fees apply after my Giftcert.it Certificate is purchased?

A: No. There are no fees after purchase. 

19.       Q: Does my Giftcert.it Certificate expire?

A: Yes, your Giftcert.it Certificate will no longer work when the “valid thru” date printed on the front of your Certificate has passed. 

20.       Q: What if my in store purchase is greater than the value available in my Giftcert.it Certificate?

A: The merchant may complete a split tender transaction and charge your Giftcert.it Certificate for the available balance.  The remaining amount of your purchase would require another form of payment. 

IF YOU ARE THE PURCHASER

21.       Q: How do I purchase a Giftcert.it Certificate?

A: Simply visit Giftcert.it and find the Gift Certificate that is right for your recipient. Once you have selected a gift certificate:

  • Enter the Recipient(s) name(s) in the “Payable to” box
  • Enter your name (the purchaser) in the  “Cardholder”  box
  • Next it is time to choose the amount that will go on the Gift Certificate.
  • First, from the “(A) Value” drop down list choose an amount for your Gift Certificate
  • Secondly, you can increase your amount by choosing a “Times” figure by which the “(A) Value” amount will be multiplied. If you had seen your desired amount in the “(A) Value” drop down list you will choose 1 (one) in the “(B) Times” drop down list.
  • The “Quantity” drop down list is used to choose the number of Gift Certificates you wish to purchase, if you are buying for multiply recipients.
  • Click “Add to cart”, you will be taken to a page where you can add more Gift Certificates

 

22.       Q: Do I have to search for a specific merchant name?

A: No.  Our search was built to allow you to easily search in a variety of ways, by Retailer Name, a specific Category or by a specific parish.   This allows you to really localize your purchase for the recipient.

23.       Q: Can I buy Giftcert.it Certificate if I am located outside of Jamaica for someone located inside of Jamaica?

A: Yes, you can. All Giftcert.it Certificate are purchased online at Giftcert.it using credit card or Paypal account.

24.       Q: Is there a limit on the amount of Giftcert.it Certificate I can order?

A: Yes, there is a limit, $1,000,000 JMD.

25.       Q: Can I purchase from more than one store in a single order?

A: Yes, you can. 

26.       Q: What information must I provide to purchase a Giftcert.it Certificate?

A: You will need to provide your first and last name, email address, phone number, credit card information, the recipient's name and address and the credit card billing information including street address, city, state, and zip or Paypal account information. 

27.       Q: Are there any fees associated with the purchase of Giftcert.it Certificate?

A: Yes. There is a 25% transaction and processing fees to use Giftcert.it, and an additional cost for shipping.

28.       Q: What notifications will I receive for my purchase(s)?

A: You will receive one email notifications, when your payment has been authorized, i.e. your purchase was successful.

29.       Q: I did not receive my purchase confirmation. Did my order go through?

A: You can check if your order was successful by logging in to your Shopvmj account created during purchase. There your order will be listed as Pending, Approved, or Delivered. 

30.       Q: I received the order confirmation via email and I noticed that I have mixed up the “Cardholder” and the “Payable to” names. How can I correct the name?

A: Please call Giftcert.it Customer Care at (876) 924-7153. We will do what we can to correct the names, but please note, if we have already started processing your order, we will not be able to change the names. 

31.       Q: Can I cancel my Giftcert.it Certificate order?

A: Orders can only be canceled within 24 hours of purchase. 

32.       Q: Why was my Giftcert.it Certificate order canceled?

A: Giftcert.it Certificate orders are cancelled for the following reasons:
- Information provided does not match the information on file at your bank.

-If the transaction is suspected to be suspicious by our bank we will cancel pending an investigation.

33.       Q: What should I do if I’m having trouble purchasing a Giftcert.it Certificate with my credit card or Paypal account?

A: You can contact customer care at 876-924-7513 or (876) 564-1169 or email us at contact@giftcert.it.

34.       Q: Who can I call if I have more questions?

A: For issues regarding purchase or delivery of your Giftcert.it Certificate, you can contact Giftcert.it Customer Care at (876)924-7153, or via email at contact@Giftcert.it. 

IF YOU ARE THE RECIPIENT

35.  Q: When I receive the Giftcert.it Certificate, how can I use it?

A: The Giftcert.it Certificate is ready for use upon delivery. For further instructions on redemption, contact the retailer identified on certificate directly. 

36.  Q: Where can I redeem my Giftcert.it Certificate?

A: Retailer gift certificates can be redeemed only at the particular retailer's store and / or branches identified on your Giftcert.it Certificate.

37.  Q: What happens if I need to return something I purchased with my Giftcert.it Certificate?

A: Merchandise returns and refunds are handled by each retailer, and policies vary by retailer. Contact the retailer directly for their specific policy. 

38.  Q: Who can I contact if I have an issue with my Giftcert.it Certificate?

A: For all questions related to the use or balance of your gift certificate, please contact the retailer directly.